Suzanne provided coaching and training to E-suite and C-suited leadership for a foreign government. She worked with each ministry head to identify the common issues and also the unique issues to each ministry. As a certified John Maxwell trainer, she created curriculum to meet the needs of individual leaders as well as across ministries. Ministries that incorporated a top-down approach saw the greatest success which resulted in stronger, more effective customer facing interactions. They also experienced higher quality internal communications, better decision-making strategies, more effective meetings, improved time management, revision of internal processes, and more.

A state agency needed to implement a new customer facing website and the ability to collect fees for business licenses and license renewals. We worked with the vendor and agency staff on the final rollout schedule and provided the back-end solution allowing citizens to pay fees by ACH or credit card. This helped to expedite the licensing so business owners could move forward with the tasks of their daily operations. Just as important, the pilot and subsequent transactions went smoothly on the first run.

Business owners oftentimes don’t realize how intertwined key challenges may be. This was the case with Rob, an owner who utilized separate processing, payroll, and point of sale processes for his business. Rob was paying administrative fees for each and receiving separate data sets for each. We were able to negotiate the price and installation of a new point of sale that integrated most of these components into one single system. This resulted in cost savings, a single point of contact, and U.S. based customer service all through one portal.

Results: Rob feels more in control of his business than ever before and reinvested the time and money saved back into growing his business.

A business that sells, installs, and services a group of SAAS products has been selling the same products for the past several years with decent results. They noticed they were losing deals to competitors even when the competitor’s offer was much more. This business owner approached MBS about how to improve sales and close deals they were losing to the competition. We set up a recruiting strategy to find better qualified sales professionals and helped craft new sales methodologies. Additionally, we identified different products that offered better technology and back-end support.

Results: These new products became best-sellers resulting in increased sales/revenue, and the owner attributes much of this success to their relationship with MBS.

A restaurant approached MBS for help getting a better processing rate for merchant services. The current processor had been steadily increasing the monthly fees and processing rates. First, we identified a list of processors that integrated with the restaurant’s Point of Sale system. Then, we obtained offers from each, giving the current processor an opportunity to bid as well.

Results: The owner now has not only a lower rate, but a lifetime pricing guarantee with an upgraded equipment setup resulting in a faster, more robust system.